FAQ
* How does the DYO Design Your Own Jewellery Collection work?
For the DYO ‘How It Works’ Information Page - Click Here
* How do I care for my jewellery and accessories?
As our jewellery is made using a variety of different metals and materials, we recommend following these general care guidelines to help keep your pieces looking their best:
* Do not submerge in water
* Avoid contact with perfumes, creams, or sprays
* Store out of direct sunlight
* If your jewellery came in a gift box / bag, please store pieces there when not wearing them
* How do I know which charms or jewellery pieces are right for my style or intended use?
We offer a wide variety of different jewellery pieces, materials, and charms designed to be as fun and versatile as possible! Because some materials (such as glass charms or delicate finishes) may be more delicate than others, we always recommend using your own judgment when deciding where and how to wear them. They may not be suited for rough wear, heavy-duty use, or prolonged exposure to water. Please treat your favourite pieces with care to keep them looking their best!
* What are your delivery options?
We offer FREE Royal Mail 2nd Class Delivery on all orders. If you need your items faster, you can upgrade at checkout to Royal Mail Tracked 48 HR (£3.00) or Royal Mail Tracked 24 HR (£4.00).
* Do you ship internationally?
Unfortunately, we are only shipping in the UK at the moment. This may change in the future.
* How do the Multi-Buy offers (like Buy More, Save More) work with sets or multiple items?
If you purchase a pre-paired set (such as a set of two charms sold together as a single product listing), Shopify's checkout counts that set as one item toward your multi-buy total. Individual loose charms and components each count as one item individually. Please note that gift packaging and bags are excluded from multi-buy offers. The automatic discount will instantly apply at checkout once your eligible items hit the required threshold!
* Can I purchase gift packaging on its own?
Please note: Gift bags and packaging are designed as add-on items and must be purchased alongside another jewellery piece. Standalone orders consisting only of gift packaging will be cancelled and refunded.
* Do you use AI-generated images on your website?
To bring a little extra sparkle to our website and inspire you with different ways to wear our jewellery, we use some images and videos that have been lovingly created with the help of AI.
While these visuals are perfect for showing the aesthetic and feel of our jewellery, please know that they are for inspirational purposes only. The models and the way the jewellery sits on them are not 100% authentic.
For the most accurate representation of our beautiful pieces, including their true appearance and exact measurements, please refer to the individual product description pages. This is where you'll find the authentic photos and details of each item.
We hope this helps you find the perfect piece to express your unique style!